Privacy Policy

At Earth & Petal Artisans, we are committed to protecting the privacy and security of your personal data. This privacy policy explains how we collect, use, disclose, and protect your information when you use our online platform or interact with our service.

Who we are: The data controller responsible for processing your personal data is Earth & Petal Artisans, located at 28/A, Gandhi Road, Adyar, Chennai, Tamil Nadu, 600020, India.

Information we collect: We collect personal data that you provide directly to us when you use our site, place an order, sign up for updates, or communicate with us. This may include your name, billing address, shipping address, payment information, and contact details. We also collect information about your interactions with our site, such as the products you view, your purchase history, and technical data like your IP address and browser type, which may be collected automatically through cookies and similar technologies.

How we use your information: We use the data we collect for various purposes, including to process and fulfill your orders, manage your account, provide customer support, improve our products and services, and communicate with you about your orders or relevant information related to our service. We may also use your information for marketing purposes if you have provided your consent. We analyze data to understand how our site is used and to enhance user experience.

Lawful Basis for Processing: We process your personal data based on several legal grounds:

• - Processing is necessary for the performance of a contract with you (e.g., fulfilling your order).
• - Processing is necessary for compliance with a legal obligation (e.g., tax and accounting requirements).
• - Processing is based on our legitimate interests (e.g., improving our service, preventing fraud, marketing our products) where these interests are not overridden by your data protection rights.
• - Processing is based on your consent (e.g., sending marketing communications if required by law).

Sharing your information: We may share your personal data with trusted third-party service providers who assist us in operating our site and providing our service, such as payment processors, shipping companies, and IT service providers. These third parties are obligated to protect your information and use it only for the purposes we specify. We may also disclose your information if required by law, in response to a legal request, or to protect our rights, property, or safety, or the rights, property, or safety of others. We do not sell your personal data.

Data Retention: We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the purpose of processing.

Data Security: We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. While we strive to protect your information, no method of transmission over the internet or electronic storage is entirely secure.

Your Data Protection Rights: Depending on your location and applicable laws, particularly under GDPR, you may have certain rights regarding your personal data. These rights may include:

• - The right to access the personal data we hold about you.
• - The right to request correction of inaccurate personal data.
• - The right to request erasure of your personal data (in certain circumstances).
• - The right to restrict the processing of your personal data (in certain circumstances).
• - The right to object to the processing of your personal data (in certain circumstances).
• - The right to data portability.
• - The right to withdraw consent where processing is based on consent.
• - The right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the details provided below.

Cookies: Our site uses cookies and similar technologies to function effectively, improve your experience, and analyze site traffic. You can manage your cookie preferences through your browser settings.

Children's Privacy: Our service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children without parental consent. If you believe we have collected personal data from a child, please contact us.

Changes to this Policy: We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our site.

Contact Us: If you have any questions or concerns about this privacy policy or our data practices, you can contact us at:
Earth & Petal Artisans
28/A
Gandhi Road,
Adyar, Chennai, Tamil Nadu,
600020
India